Give It Another Glow Terms & Conditions
TERMS OF SALE GOODS SOLD
All items sold by and in Give It Another Glow, via the online and physical store, are strictly non-refundable, non -exchangeable and non-returnable. Customer accepts that goods are sold in as-is condition upon payment.
In light of COVID-19 and national efforts to go cashless, the primary mode of payment for all store items will be via PayNow. All PayNow payments are to be made payable to our staff in-charge, Ang Kun Rong, at +65 9674 7813 (Kunrong). Cash is accepted only in exact denominations. No cash change will be provided. Customers opting for postage will only be able to complete payment via PayNow.
For PayNow payments made in-store and online, student volunteer cashier will;
i) Request customer to provide a screenshot of the completed PayNow transaction page to our Telegram account @giveitanotherglow (cashier will capture the screenshot via phone camera if customer does not have a Telegram account)
ii) Verify Amount transferred via email transaction alert
For cash payments made in-store, student volunteer cashier will;
i) Verify exact amount shown by customer
ii) Observe customer dropping exact cash amount into the cash box
ONLINE PURCHASE FULFILMENT METHOD
Give It Another Glow will make available two methods, self collection and postage, for online purchases. Customers will be informed of the total amount payable, inclusive of both fulfilment methods. Self- collection is available during store’s operational hours.
Postage costs are dependent on the range and dimensions of the items selected for purchase. Postage method is non-negotiable, and will be via trackable services (Smartpac, Speedpost Standard). All items due for postage will be mailed out every Friday, with cut-off order timing on the same Friday at 3pm.
A physical receipt will be provided for all Give It Another Glow purchases. For purchases requiring postage, the receipt will be shipped together with the items. Each receipt will state the mode of payment PayNow/Cash), and the time payment is received.
FORFEITURE OF SOLD GOODS
All Give It Another Glow goods are sold as part of Singapore Management University’s 2021 Patron’s Day event (PD21). All sold goods must be collected by 10 February 2021, the final day of PD21. All unsold and forfeited goods will be handed over to a beneficiary at the discretion of the Give It Another Glow Organising Committee at a future stipulated date.
PHYSICAL STORE PROCESSING
The Give It Another Glow volunteer team will operate the store at Alcove @SMU on weekdays, 1100h – 1700h. Self- collection for online purchases are the same as the store’s operational hours.
ONLINE STORE PROCESSING
Give It Another Glow will attend to item enquiries on a best-effort basis. Customers need to indicate intention to purchase (i.e. “Want To Buy”) via our Telegram (@giveitanotherglow) to initiate the purchase process. Our volunteers will provide customers with payment instructions. To align with the physical store operations, all requests for online purchases will require payment to be within the corresponding time period after payment instructions have been provided (refer to table below).
|Payment Instructions Sent At||Customer’s Payment Window|
|1100 – 1600h||Within 1 hour|
|1600h onwards||Up to Next Business Day 1000h|
|NBD 1000h – 1100h||No payments processed|
In the unlikely event a customer completes a payment during the 1000 -1100h non-processing window, a refund will be made to the customer’s corresponding PayNow account within 24 hours.
ACCURACY OF ONLINE LISTINGS
Give It Another Glow conducts a best-effort basis to measure items and lists relevant information.Prospective online buyers are advised that colour accuracy on the listings may vary due to factors such as phone/computer display, camera variance, and room conditions.
Sizing for apparels may also vary from brand to brand even if sizing denominations are the same. Give It Another Glow will provision a measuring tape in store for customers to self-measure in lieu of COVID-19 surface contact measures. For shoe sizes, we referenced to EU sizes.
All financial revenue obtained from Give It Another Glow will wholly go towards SMU Bursary Funds,which supports financially-challenged SMU students during the course of their studies in the university.